Corporate Training Nigeria — ITF Eligible

Stephen & Kate Academy designs and delivers training for organisations and for individuals. Every corporate programme is structured, documented, and evidenced to meet Industrial Training Fund (ITF) approval requirements from the outset.

Featured Curriculum

Service Excellence for Financial Services

The customer-facing standard your regulator, and your customer, now expects.

Pension, insurance, mortgage, and microfinance operators compete on one thing their customers actually experience: service. Yet frontline capability is where most operators invest least.

Our Service Excellence Programme is built specifically for financial services frontline and service-leadership teams, and is delivered region by region so operations are never disrupted.

Delivery Model & Cost Recovery

Region-by-region rollout, beginning with a pilot region designated by HR, then scaled nationally. In-person, virtual, or blended.

Structured to qualify for ITF reimbursement. We prepare the evidence file as part of delivery — so up to 50% of the cost comes back.

Three Curricular Tracks

Track A · Frontline Service Excellence

For branch, contact-centre and customer-facing staff. Service standards, handling difficult conversations, complaint resolution, regulatory-safe communications, turnaround discipline, and professional presence.

Track B · Service Leadership

For supervisors, branch, and unit heads. Coaching to standard, monitoring service quality, managing the escalation chain, and holding a team accountable to a service charter rather than a slogan.

Track C · Customer-First Service Retreat

Facilitated senior leadership sessions delivering two key outcomes: a publishable Customer Service Charter and a regulator engagement calendar aligned to supervisory expectations.

Governance, Risk & Compliance curriculum

A ten-programme supporting curriculum for regulated organisations, delivered as standalone modules or as a structured annual calendar.

Corporate governance essentials for boards and senior management

Master the principles of board responsibility, fiduciary duties under CAMA, corporate compliance codes, managing conflicts of interest, and stakeholder disclosure practices.

Duration: 2 Days (In-person or Retreat)Target Audience: Board Members, CEOs, Managing Directors, Company Secretaries

Enterprise risk management fundamentals

Learn to design risk appetite statements, run risk identification audits, map risk assessment matrices, and implement control systems to protect enterprise assets.

Duration: 3 DaysTarget Audience: Risk Officers, Departmental Heads, Internal Auditors

Regulatory compliance and the supervisory relationship

Build healthy relationships with regulatory bodies (CBN, SEC, PenCom, NDPC) by understanding supervisory expectations, reports preparation, and audit guidelines.

Duration: 2 DaysTarget Audience: Compliance Managers, Legal Counsel, Executive Management

AML / CFT and know-your-customer discipline

Implement robust Anti-Money Laundering and Counter-Financing of Terrorism policies, customer onboarding checklists, PEP screening, and transaction reporting workflows.

Duration: 3 DaysTarget Audience: Frontline Officers, Operations Staff, Compliance Officers

Data protection and information governance (NDPA 2023 / GAID 2025)

Master the operational requirements of the Nigeria Data Protection Act. Design processing records, privacy notices, data security controls, and breach protocols.

Duration: 3 DaysTarget Audience: DPOs, IT Directors, HR Managers, Database Administrators

Fraud awareness, prevention and internal control

Diagnose vulnerability channels inside operations. Build segregation of duties, whistleblowing paths, forensic audit procedures, and deterrent environments.

Duration: 2 DaysTarget Audience: Finance Managers, Operations Managers, Internal Control Officers

Business continuity and operational resilience

Build Business Impact Analyses (BIA), disaster recovery plans for IT structures, alternative office guidelines, and crisis communication calendars.

Duration: 2 DaysTarget Audience: Crisis Managers, IT Directors, Risk Officers, Operations Leads

Ethics, conduct and whistleblowing

Draft codes of professional conduct, implement safe reporting channels, protect whistleblowers, and resolve conflicts of interest inside purchasing and recruitment.

Duration: 1 DayTarget Audience: All Staff, HR Directors, Ethics Committee Members

Records management and audit readiness

Design physical and digital filing structures, retention policies, retrieval guidelines, and metadata mapping to ensure smooth audits.

Duration: 2 DaysTarget Audience: Document Controllers, HR Admins, Legal Admins, Compliance Staff

Board and committee effectiveness

Maximize committee output, construct meeting minutes, implement performance self-evaluations, and optimize strategic decision-making calendars.

Duration: 1 DayTarget Audience: Board Chairpersons, Committee Chairs, Corporate Secretaries

Leadership & Management Development

Practical programmes for new managers, established supervisors, and senior leaders. Covers managing performance, delegation and accountability, leading through change, and running teams that deliver without constant escalation.

* Delivered in-house, tailored to your grading structure.

HR Capability for HR Teams

For internal HR functions that need to lift their own game. Modules cover Nigerian labour law in practice, employee relations casework, payroll and statutory literacy, HR analytics and reporting, and HR technology adoption.

* Structured to build specialized competencies.

Career Acceleration

Professional Skills — for individuals

A six-week, 36-contact-hour programme: **Virtual Assistant Certification**. Covering client management, digital workflow, international communication, and client acquisition.

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Every corporate programme is ITF-structured.

Train your people, then reclaim up to half the cost. We handle the filing.